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Customer service is not an optional feature anymore. It is a must-have component if you want to stay in the business. This is because your customers should be able to reach you any time, any day for call center solutions.
A single call center agent can experience as much as 20,000 calls in a year, and thus it is very important to ensure that each and every call is handled correctly and professionally. While an inbound call center can be extremely complex for many companies, the